Shipping policy

Where we deliver

We ship to Germany, Austria, the Netherlands and the Czech Republic.

What shipping costs

Germany
€5.99 per order. From €75 order value we deliver free.

Austria, the Netherlands, the Czech Republic
€14.99 per order. From €150 order value we deliver free.

The order value counts after discounts are deducted. You can see whether you have reached the threshold in the cart, where a bar tracks it.

When we ship

We ship Monday to Friday. Order by the afternoon and your parcel normally goes out the same day, after that on the next working day. We do not ship on public holidays or at the weekend.

As soon as your parcel is on its way, you get an email with the tracking number.

How long it takes

  • Germany: 2 to 3 working days from dispatch. DHL also delivers on Saturdays.
  • Austria: 2 to 4 working days from dispatch.
  • The Netherlands: 2 to 4 working days from dispatch.
  • The Czech Republic: 3 to 5 working days from dispatch.

Past the border a DHL partner takes over delivery. We have no influence on their transit times, so it can take longer there.

All figures are based on experience and are not promised dates. In the cart we work out an expected delivery date for you before you buy.

What we ship with

With DHL, as an insured parcel up to €500 goods value and with tracking. We deliberately do not ship as a small packet, because there you would have neither tracking nor insurance.

What your parcel looks like

A plain brown box, with no print and no hint about the contents. From the outside nobody can see what you ordered. That matters, because the seals are how you can tell that nobody got to the goods before you.

If something goes wrong

Parcel does not arrive: write to info@randmvape.shop with your order number. We will ask DHL where it is. Because every shipment is insured, you are not left with the loss.

Parcel is damaged: take photos of the box and the contents before you unpack or throw anything away, and send them to us. Without photos the case becomes difficult with DHL.

Address entered wrong: get in touch immediately. As long as the parcel has not gone out, we will change it. If it is on its way, we have to wait until it comes back to us.

If you want to return an order, everything about that is in our return policy.